Terms of Use

1. Agreement to these terms

These Terms of Use form an agreement between you and Layer9ine concerning your access to layer9ine.com and its forms, chat, analyses, content, and related online features (the “Site”). By using the Site, you agree to these terms and our Privacy Policy. If you do not agree, do not use the Site.

You must be legally able to enter an agreement and, if you use the Site for an organization, authorized to act for that organization. The Site is intended for business users and adults.

2. What the Site provides

Layer9ine designs business automation, software, and related systems. The Site provides general information, an automated opportunity assessment, an AI-assisted chat, project enquiry forms, and—when available—a paid in-depth analysis.

Site descriptions, timelines, savings examples, recommendations, and estimates are illustrative unless expressly included in a signed agreement. We do not promise that a particular workflow, integration, or result is suitable, technically feasible, or available until we review the actual requirements.

3. Client work uses a separate agreement

Custom software, automation, consulting, security work, support, and other client engagements require a separate written proposal, statement of work, order form, or services agreement. That agreement will define scope, deliverables, responsibilities, fees, payment schedule, intellectual property, confidentiality, warranties, support, change control, cancellation, and any project-specific terms.

If a project agreement conflicts with these terms, the project agreement controls for that engagement.

4. Analysis, chat, and AI output

Free reports, paid analyses, chat responses, and other generated material are informational starting points. They may use automated scoring or artificial intelligence and can be incomplete, outdated, or incorrect. A person reviews paid analysis reports before delivery, but that review does not convert the report into legal, accounting, tax, investment, employment, privacy, cybersecurity, or other regulated professional advice.

You are responsible for verifying recommendations and deciding whether to rely on or implement them. Do not use Site output as the sole basis for a material business, employment, credit, safety, security, or legal decision. No software or security service can guarantee uninterrupted operation, a specific financial return, or complete protection from every threat.

5. Your submissions

You keep ownership of information and materials you submit. You give Layer9ine and our service providers permission to host, transmit, reproduce, and process those materials only as needed to operate the Site, provide the requested service, protect the service, and meet legal obligations, as further described in our Privacy Policy.

You represent that you have the right to submit the information and that doing so does not violate another person’s rights, confidentiality obligations, or law. Do not submit passwords, malicious code, payment-card numbers through ordinary forms or chat, or sensitive personal information unless Layer9ine has agreed to an appropriate handling method.

6. Acceptable use

You may not use the Site to:

• break the law, infringe rights, deceive others, or distribute harmful or unlawful material;
• probe, scan, bypass, disable, or interfere with security, authentication, rate limits, or access controls;
• introduce malware, scrape at unreasonable volume, overload infrastructure, or disrupt another user;
• impersonate a person or organization or misrepresent the source of a request;
• reverse engineer restricted parts of the service except where law expressly permits it; or
• use Site output or access to build, train, or benchmark a competing service in a way that violates our rights or these terms.

We may block or limit access reasonably believed to threaten the Site, its providers, other users, or the law.

7. Layer9ine content and intellectual property

The Site, including its design, code, text, graphics, trademarks, logos, reports, and other Layer9ine-created material, is owned by Layer9ine or its licensors and protected by applicable intellectual-property laws. Subject to these terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Site for its intended business purpose.

You may use a report delivered specifically to you for your internal business purposes. You may not resell, republish, remove attribution from, or commercially exploit Site content unless a separate written agreement allows it. Project-specific intellectual-property ownership is addressed in the applicable client agreement.

8. Prices, payment, cancellation, and refunds

If paid online services become available, the price, currency, taxes, deliverable, expected timing, cancellation terms, and any applicable refund terms will be shown before purchase or provided in a written agreement. Payment checkout may be provided by Stripe, whose own terms also apply to its service.

Unless the checkout page or a written agreement says otherwise, do not assume a purchase is refundable or non-refundable. Contact us promptly if there is a billing or delivery problem. Nothing in these terms limits a refund, cancellation, warranty, or other right that cannot legally be excluded under applicable consumer-protection law.

9. Third-party services and links

The Site relies on third parties such as Cloudflare, Resend, Anthropic, Stripe, hosting providers, and linked external websites. Their services and content are controlled by them, may change, and may be governed by separate terms and privacy policies. Layer9ine is not responsible for third-party services beyond what applicable law or a separate written agreement requires.

10. Availability and disclaimers

We work to keep the Site accurate, secure, and available, but the Site and its general content are provided “as is” and “as available.” To the extent permitted by law, we disclaim implied warranties concerning merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation. We may change, suspend, or discontinue a Site feature at any time.

These disclaimers do not override an express warranty in a signed client agreement or a right that applicable law does not permit us to exclude.

11. Limits of liability

To the maximum extent permitted by law, Layer9ine will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunity arising from use of the Site. For claims arising only from the Site or a self-serve online service, Layer9ine’s aggregate liability will not exceed the amount you paid Layer9ine for the service giving rise to the claim.

These limits do not apply to liability that cannot lawfully be limited, and they do not replace the liability terms in a signed client agreement.

12. Governing law and disputes

These terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Subject to any mandatory consumer right, the courts located in Toronto, Ontario will have exclusive jurisdiction over disputes relating to these terms or the Site.

Before starting formal proceedings, please contact us so we can try to resolve the issue directly.

13. General terms

If a provision is found unenforceable, the remaining provisions continue in effect. A delay in enforcing a term is not a waiver. You may not transfer these terms without our written consent; we may transfer them as part of a reorganization, financing, merger, sale, or transfer of the Site or business. Headings are for convenience only.

14. Changes and contact

We may update these terms as the Site or law changes. The revised terms apply from the date posted, and material changes will receive additional notice when appropriate. Continued use after the effective date means you accept the revised terms.